FIRAS MEJRI

Operations Supervisor | Coffee Shop & Delivery Management | KPI-Driven Teams

Profile summary

Dynamic and people-focused Team Leader with strong experience in operations, retail, and delivery management. Proven ability to guide teams, improve KPIs, optimize workflows, and maintain a positive work environment. Skilled in communication, problem-solving, and performance management. Motivated to bring leadership, structure, and efficiency to growing organizations.

Career highlights

Spearheaded Delivery Team Restructuring: As Area Manager at Kool Delivery, effectively reorganized delivery routes and schedules resulting in a 15% reduction in late delivery complaints within the first month.

Key skills

Skills

Team Leadership & CoachingPerformance Management & KPIsOperations OptimizationScheduling & Workforce PlanningTraining & Staff DevelopmentCustomer Service ExcellenceInventory & Stock ControlConflict ResolutionReporting & DocumentationCommunication & CollaborationData Analysis & InterpretationE-commerce IntegrationDigital Marketing & Social Media ManagementLoss Prevention & Security ManagementVisual Merchandising & Space Optimization

Professional experience

S A L E S A D V I S O R ( I N T E R N S H I P )L C W A I K I K I – S A L E S A D V I S O R ( I N T E R N S H I P )Dec 2025 - Present

L C W A I K I K I

Provided excellent customer service on the shop floor. Supported merchandising, stock organization, and visual display. Assisted with POS operations and client needs.

A D M I N I S T R A T I V E I N T E R NA M E N B A N K – A D M I N I S T R A T I V E I N T E R NDec 2025 - Present

A M E N B A N K

Assisted with documentation and office coordination. Supported back-office tasks and customer file management

S T O R E M A N A G E RN E W R E S T T U N I S I A – S T O R E M A N A G E RDec 2025 - Present

N E W R E S T T U N I S I A

Managed daily store operations and staff coordination. Maintained hygiene, safety standards, and customer satisfaction. Controlled stock and minimized losses. Supported team motivation and created a positive service culture.

M A N A G E R & C O N S U L T A N TK A W A C A F E - M A N A G E R & C O N S U L T A N TJun 2025 - Oct 2025

K A W A C A F E

Coffee Shop Manager and Consultant with strong expertise in coffee concept development, menu design, and operational excellence to drive quality, profitability, and growth. Proven leader in team management, KPI performance, and customer experience optimization.

O W N E R & M A N A G E RI N C O R N E R C O F F E E S H O P - O W N E R & M A N A G E RFeb 2024 - May 2025

I N C O R N E R C O F F E E S H O P

A R E A M A N A G E RK O O L D E L I V E R Y – A R E A M A N A G E RSep 2023 - Dec 2023

K O O L D E L I V E R Y

Led a team of drivers, supervisors, and mechanics with strong coordination. Managed daily operations, ensuring smooth and on-time deliveries. Planned schedules and assigned tasks based on team strengths. Coordinated equipment needs (scooters, helmets, delivery bags, spare parts). Resolved operational issues quickly to avoid service disruptions. Prepared KPI reports and performance reviews. Promoted teamwork, motivation, and a supportive environment.

S U P E R V I S O R K O O L D E L I V E R Y – S U P E R V I S O RJun 2022 - Jun 2023

K O O L D E L I V E R Y

Supervised drivers and ensured communication and cohesion. Monitored operations to maintain efficiency and service quality. Conducted continuous training to improve team performance. Adjusted KPIs and performance plans to meet targets. Ensured compliance with safety and operational procedures. Provided reports and recommendations to management.

Education

Higher Diploma, Commerce

CSMFT Tunisia

High School or equivalent, Economics & Management

Slimen Ben Slimen